Frequently Asked Questions

For babysitters
There is no fee to create a profile or use On Mountain Babysitting.

For families, parents and carers
Creating an account is free. To post jobs and contact babysitters, you will need an active season membership ($29.99 AUD).

A season membership includes:
•Unlimited job posts for the duration of the season
•Access to internal messaging with babysitters
•The ability to search and view all babysitter profiles

Babysitters set their own hourly rates independently.

Babysitting rates vary depending on the babysitter’s age, experience, qualifications, and the needs of the job. This can include the number of children, their ages, and whether any additional or complex care is required.

Babysitters and nannies in Australia are generally covered by the ‘Miscellaneous Award’ when employed by a family. Babysitters who are self employed are  responsible for setting their own hour rates. Typical rates are usually $25 to $35 per hour, depending on experience and job requirements.

Babysitters should clearly communicate their hourly rate with families before confirming an arrangement.

For late evening care at ski resorts, families may wish to offer to cover a taxi for safe transport home if shuttle bus services or public transport options are no longer operating.

Families pay babysitters directly. On Mountain Babysitting has no involvement in how the transaction takes place.

Payment methods and expectations should be agreed on directly between the family and the babysitter before care begins, so everyone is clear and comfortable.

On Mountain Babysitters come from a wide range of backgrounds. Some have experience in early childhood education, teaching, or coaching, while others have gained experience through different roles like ski instructing.

If you require specific qualifications, training, or experience, you can include this in your job post and review babysitter profiles carefully. Families can also request the babysitters Working With Children Check number and verify its validity through the relevant state authority.

You can post a job at any time. Some families post well in advance, while others post closer to their travel dates. 

If posting a job many weeks in advance, be aware that most babysitters work other jobs and rely on short-term rosters, which can make it harder to commit far ahead, particularly for daytime care. It is quite normal not to receive a response right away.

Yes. Families do not need to be staying overnight at the resort to use an On Mountain Babysitter.

When posting your job, clearly explain your plans for the day, including where care will take place and the expected start and finish times, so babysitters can decide if the role is a good fit.

Talk to your babysitter ahead of time to communicate a plan, ensuring you have prepared your family for the day

This is a decision for you and your babysitter to make together.

If you choose to have your babysitter ski or snowboard with your children, you do so at your own risk. Children should be able to ski or snowboard independently, stop unassisted, and follow safety instructions. Parents are responsible for ensuring their children have suitable, well-fitting equipment and appropriate safety gear.

Snow sports involve inherent risks. Parents should not expect liability for injuries to rest with the babysitter unless it can be shown that the babysitter failed to provide a reasonable duty of care or has acted negligently.

Yes. If your child has specific care needs, it’s important to clearly outline these when posting your job. This helps babysitters determine whether they are suitably experienced and comfortable providing care.

Discuss your child’s requirements with your chosen babysitter and provide any relevant information, such as allergy management plans, medication instructions, and an emergency contact other than yourself. 

Cancellations are uncommon, but they can happen.

If a babysitter cancels, you can contact other babysitters who expressed interest in your job to see if they are available. You may also ask the babysitter if they can help find a replacement.

If the cancellation is last-minute, you can contact the On Mountain Babysitting team. As we are not an agency, we can’t guarantee we will be able to find a replacement, however we will do our best to assist.

Babysitters
If you need to cancel a job you have agreed to, it’s important to let the family know as soon as possible. Where you can, please try to assist the family by helping them find a replacement babysitter.

Parents, guardians and carers
If you need to cancel a job and have not yet selected a babysitter, you can cancel the job or allow it to expire from your dashboard.

If you have already selected a babysitter, please contact them as soon as possible to let them know.